1. What forms of payment are accepted?
We ONLY accept cash, PayPal, Zelle, American Express, Visa and Mastercard.
We DO NOT accept Cash App – Cash App is NOT for businesses.
2. What if I do not agree with the new Covid-19 policies or salon polices?
As the consumer you hold the right to choose where you would like to be serviced. However all policies are non-negotiable.
3. What if I can not make it to my appointment on time?
All appointments are allotted a 15 minute grace period. If you do not make it within the grace period you could be asked to take a shortened service or the appointment will be canceled; this depends on the situation. At which time a cancellation fee will be charged.
4. Why can’t I get a same day appointment with Sara?
At Classy Claws all appointments are booked anywhere between three weeks to six months in advance. It is highly unlikely there will be a same day appointment available.
5. Why is there a cancellation fee?
The time that is made for your appointment is exclusively reserved for you and no one else. We do not double or triple book appointments at Classy Claws. Therefore without 24 hour notice there is not enough time to fill the appointment slot. Requiring this notice is not unreasonable because someone else could have booked that time slot instead.
6. Why no more regular nail polish?
We are changing with the industry with the latest nail technology. To better serve you and your nails we use gel polish on all services unless you opt to go bare. This creates longer lasting nails in between appointments.
7. Why are no kids allowed?
We do not offer children’s services, or to minors under the age of 16. Also, there are airborne dust particles, debris from filing and chemicals throughout the salon. To ensure everyone stays safe, and for appointments to finish in a timely manner there are to be no children in the salon.